Warranty

CARIBEE LIMITED WARRANTY

IMPORTANT: The Caribee warranty is not an international warranty and is only valid in the country of purchase.

All Caribee products are guaranteed to be free of defects in workmanship and materials for a period of 12 months from the date of purchase. Normal wear and tear, misuse, or improper care is NOT covered. Should your Caribee product be defective it will be repaired or replaced at our discretion free of charge. All claims are to be returned at your expense. This warranty is valid only to the original purchaser, and all claims MUST be accompanied by the original purchase receipt.

What does the Warranty cover? This warranty is valid for a period of 12 months from the date of purchase. This is governed by the fact that the product must be used within the normal guidelines of its intended use. All warranty claims must be accompanied by a original purchase receipt.

What does the Warranty NOT cover?

After sales service.

 To get the ball rolling:

At Caribee we pride ourselves on producing the best and most innovative products available, which are made to a high standard using the highest quality and latest materials available. If however something goes wrong with your Caribee product we are more than willing to repair or replace it, if indeed it has failed due to faulty manufacturing or materials. Use the following as a guideline on how to go about making a warranty claim.

OR

Who pays the freight charge?

As mentioned above, if you send back an item for our technicians to inspect under warranty, you are responsible for the freight charge involved. We highly recommend that you use a freight company that can give you a registered tracking number and insurance. This means that you can find out the progress of you valued Caribee product at any time. We can take no responsibility for any items that get lost in the shipping process.

How long will it take?

Once we receive your warranty claim we will endeavour to have the product back to you as soon as possible. However this can sometimes take up to three weeks, depending on the type of repair needed and the time of year. For example, if you are travelling overseas in ten days time and need a seam in your rucksack repaired, the chances are that it won't be ready in time. Likewise if you are having the cousins over for the family Christmas party and you need your folding chair repaired, don't send it to us on the 20th of December, because someone might have to sit on the grass.

Once my claim is underway.

At Caribee we are constantly updating styles and colours & improving designs and functionality of our products. As a result, from time to time if a product needs to be replaced under warranty, it may already have been superseded. If this happens and a colour or style is not available we will match to the best of our ability the closest suitable product from the range that will take the place of your last Caribee product. We will also match the value and functionality as close as possible.